Overview
The HR for the Non-HR Manager course is designed to equip managers and supervisors with a practical understanding of human resource management and its role in supporting effective team leadership and organisational performance.
In many organisations, line managers and supervisors are responsible for a wide range of people-management responsibilities, including recruitment, performance management, employee development, and handling workplace issues. A solid understanding of HR principles helps managers manage teams effectively while ensuring compliance with organisational policies and employment regulations.
This course provides a practical introduction to key human resource practices and the responsibilities of managers in managing people within the workplace. Participants explore essential HR concepts including recruitment and selection, employee relations, performance management, and workplace communication.
By developing an understanding of HR principles and people management practices, the programme equips managers with the knowledge required to lead teams effectively, handle employee issues professionally, and contribute to building productive and well-managed organisations.
Professional Recognition
The HR for the Non-HR Manager course forms part of the professional development pathway offered through the IIEA E-Academy™ and is designed to strengthen people-management capability among professionals with supervisory or managerial responsibilities.
The programme provides structured training covering recruitment practices, employee relations, performance management, and workplace communication, enabling managers to effectively handle human resource responsibilities within their teams.
Professionals who complete the programme demonstrate a strong understanding of practical HR principles and the role of managers in supporting effective people management within organisations.
Who Should Enrol
This course is designed for professionals responsible for managing teams or supervising staff, including:
- Managers and supervisors responsible for team performance
- Insurance professionals transitioning into leadership roles
- Agency and branch managers within insurance organisations
- Business development and operations managers
- Team leaders responsible for staff supervision
- Professionals seeking to strengthen their people-management skills
What You Will Learn
Participants will gain practical knowledge and understanding of:
- The role of human resource management within organisations
- Recruitment and selection processes for hiring employees
- Performance management and employee development practices
- Managing employee relations and workplace communication
- Handling workplace conflicts and disciplinary matters
- HR compliance and the responsibilities of managers in people management
Learning Pathway
This course forms part of the IIEA E-Academy Learning Pathway Framework™ for Management and Leadership Professionals, designed to strengthen leadership and people-management capability across organisations.
Certification
Participants who successfully complete the course requirements will receive a Certificate of Achievement recognising their successful completion of the programme.
Related Programmes
This programme complements other management and leadership programmes such as:
- Business Leadership
- Strategic Planning
- Talent Management
- Balanced Scorecard
and helps develop strong capability in managing teams, improving organisational performance, and strengthening workplace leadership.
Learning Outcomes
After you complete this course, you will be able to:
- Discuss current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions.
- Write job specifications and identify core competencies.
- Apply methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques.
- Get new employees off to a good start.
- Understand compensation and benefits.
- Maintain healthy employee relations.
- Make performance appraisals a cooperative process.
Course Outline
- 1.1: Pre-Assignment
- 2.1: The Basics of HR Management
- 2.2: Case Study: Expansion Staffing
- 5.1: Understanding Job Analysis
- 5.2: Performing an Analysis
- 5.3: Job Analysis Formats
- 7.1: Preparing a Profile
- 7.2: My Position Profile
- 8.1: Evaluate All Options
- 8.2: The Real Cost of Employee Turnover
- 11.1: Using a Resume Screening Guide
- 11.2: Developing a Resume Screening Guide
- 12.1: Preparation Checklist
- 12.2: Interview Exercise
- 13.1: History of the Interviewing Process
- 13.2: An Objective Interview
- 13.3: Basics of Behavioral Interviewing
- 13.4: Purpose of Behavioral Interviewing
- 13.5: Asking Questions
- 13.6: Provocative Statements
- 13.7: Sample Behavioral Description Interview Questions
- 13.8: Developing Behavioral Description Interview Questions
- 13.9: The Critical Incident Technique
- 13.10: Creating a Critical Incident
- 15.1: Why Have Orientation?
- 15.2: How Did Your Orientation Rate?
- 15.3: Problems to Avoid
- 15.4: Planning the Orientation Program
- 17.1: The Training Cycle
- 17.2: Internal vs. External Training
- 19.1: Performance Review Problems
- 19.2: A Performance Management Checklist
- 19.3: Case Study: Who Will Be the Best?
- 19.4: Dissecting a Performance Review
- 19.5: Identifying Behaviors
- 20.1: The Cost of Absenteeism
- 20.2: The Case of Gretchen Washington
- 20.3: Dealing with Attendance Management
- 21.1: Dealing with Diversity
- 21.2: Your Experience with Pigeon Holes
- 23.1: The Role of Compensation and Benefits
- 23.2: Pre-Assignment Review
- 23.3: Case Study: It’s Not You, It’s Me
- 25.1: Letting Staff Go
- 25.2: Case Study: How to Fire an Employee?
