Overview
Motor insurance is one of the most widely used insurance products across many markets, and motor claims account for a significant proportion of claims handled by insurers. Effective management of motor claims is therefore essential for maintaining customer confidence and ensuring efficient insurance operations.
This course provides a practical introduction to the fundamentals of motor claims management. Participants develop an understanding of the processes involved in reporting, assessing, investigating, and settling motor insurance claims, as well as the documentation and procedures required to manage claims effectively.
The programme also highlights the importance of policy interpretation, claims investigation, and professional claims handling practices in delivering fair, transparent, and efficient outcomes for policyholders.
Who Should Enrol
This course is designed for professionals involved in motor insurance and claims operations, including:
- Motor claims officers and claims administrators
- Insurance agents and sales professionals involved in motor insurance
- Insurance brokers and intermediaries
- Underwriting and operations staff seeking to understand motor claims processes
- Customer service teams supporting claims management
- Professionals seeking foundational knowledge in motor claims handling
What You Will Learn
Participants will gain practical knowledge and understanding of:
- The role of motor claims management in insurance operations
- The motor insurance claims process from notification to settlement
- Documentation and reporting requirements for motor claims
- Policy interpretation in motor insurance claims
- Claims assessment and investigation procedures
- Best practices in managing motor insurance claims efficiently and fairly
Learning Pathway
This course forms part of the IIEA E-Academy Learning Pathway Framework™ for Advanced Insurance Professionals, designed to strengthen technical expertise across key areas of insurance practice.
Certification
Participants who successfully complete the course requirements will receive a Certificate of Achievement recognising their successful completion of the programme.
This course complements other claims-related programmes such as:
- Claims Fundamentals
- Motor Claims Practices
- Motor Claims Investigations
and helps build specialised capability in managing motor insurance claims.
Learning Outcomes
On successful completion of this course, you should be able to know how: -
- To expedite the completion of claim cases through the application of relevant liability claim theory.
- Mitigate costly lawsuits by relating best practices to the investigation and management of claims.
- Resolve claims disputes effectively.
- Set yourself apart as a valuable contributor to your organization's success with thorough knowledge
